Effective Date: April 1, 2025

Thank you for subscribing to Susinsight. Our content is digital and instantly accessible, so our refund policy is strict and applies only under specific conditions.

1. Eligibility for Refunds

We offer refunds only in the following cases:

• Unauthorized transaction: If a payment was made without your consent and reported within 7 days.
• Technical access issues: If you cannot access premium content due to a verified system error on our end.
• Duplicate payments: If you were charged multiple times for the same subscription.

2. Refund Request Process

To request a refund, please email in**@su********.com with the subject: Refund Request—[Your Subscription ID] and include:

• Your full name and registered email.
• Proof of payment (transaction ID or receipt).
• A clear explanation of the issue.

We will process eligible refunds within 7-10 business days.

3. Non-Refundable Cases

Refunds will not be granted for:

• Change of mind or dissatisfaction: We encourage users to review our free content before subscribing.
• Partial subscription usage: If you’ve already accessed premium content, refunds will not apply.
• Expired refund window: Requests made after 7 days of the transaction date will not be considered.

4. Subscription Cancellations

• You can cancel anytime via your account settings, and your access will continue until the billing cycle ends.
• Cancellation does not entitle you to a refund for the remaining period.

For further assistance, contact us or write to the support team at in**@su********.com.